Privacy Policy

Ternexa is committed to protecting the **privacy and confidentiality** of our users’ personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our platform and services. Please take the time to read this document carefully to understand your rights and our responsibilities.

1. Information We Collect

We collect various types of personal and non-personal information to ensure we provide a tailored and functional experience. This may include your **name, email address, telephone number, location data, preferred course interests**, and details provided via contact or registration forms. We also collect anonymous technical data such as browser type, device identifiers, operating systems, and usage patterns.

2. How We Use Your Data

The information we collect is used to provide you with **access to our educational courses, process inquiries, personalize content, send updates, notify you about program availability**, and manage administrative or technical support tasks. Your data enables us to improve our educational offerings and build an experience that is relevant and user-centered.

3. Consent and Legal Basis

By using our services or submitting information through our forms, you provide your **consent** for the processing of your data as described in this policy. Where required by law, we'll seek explicit consent for specific uses. Our data processing practices comply with applicable privacy laws, and we maintain transparency in how your information is handled.

4. Data Sharing and Disclosure

We **don't sell, rent, or lease your personal information to third parties**. However, we may disclose your data to trusted partners and service providers who support us in delivering our services, under strict confidentiality agreements. These may include hosting services, analytical tools, or email delivery platforms. We may also disclose information if required by law or to protect legal rights.

5. Data Storage and Retention

Your data is securely stored using **industry-standard practices**. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Once data is no longer needed, it's either securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website utilizes **cookies and similar tracking technologies** to understand user behavior, enhance navigation, and improve service efficiency. You may choose to disable cookies through your browser settings, but this may impact certain features or functions of our platform.

7. Your Rights

You have the right to **access, correct, or delete** your personal information. You may also request to restrict processing, object to specific uses, or withdraw consent at any time. To exercise these rights, contact us via the information listed below. We'll respond promptly in accordance with applicable regulations.

8. Data Security

We implement **robust security protocols** to protect your data from unauthorized access, alteration, disclosure, or destruction. While no method of transmission or storage is entirely foolproof, we continuously review and enhance our protective measures.

9. Third-Party Services

Our services may include links or integrations with **third-party tools** for enhanced functionality. These services are governed by their respective privacy policies, and we encourage you to review them before use. Ternexa isn't responsible for third-party practices.

10. Contact and Queries

For any questions or concerns related to your data or this policy, you can reach us at:

Ternexa
Chiromo Road 58, Nairobi, 00600, Kenya
Email: [email protected]
Phone: +254 735 884 229

We are committed to maintaining open and honest communication and will respond to your inquiries in a timely and professional manner.